Shipping and Returns

Currency:

All prices on our website are in British Pounds (£, GBP)

We accept payments from all countries, however your bank will convert British Pounds to your local currency accordingly. 

 

We use Royal Mail for posting and "Tracked and Signed for" service. For security reasons all parcels need signature upon delivery. If you don't want your parcel to be sent with 'signed for' option, please let us now, (email: info@dream-lashes.co.uk), however we can take no responsibility for lost parcels.

 

Shipping cost:

1st class, signed for - United Kingdom - 1-2 business days (usually next working day):

Orders up to £50: £3.99

Orders between £50 - £70: £4.99

Orders between £70 - £100: 5.99

Orders over £100: £6.99

Next Day Delivery - Special Delivery guaranteed by 1pm next day (for orders made by 2pm):

Orders up to £50: £8.10

Orders over £50: £10

Europe - 3-7 working days (delivery times vary, down to RoyalMail - our delivery service provider)

Orders up to £50: £9.19

Orders between £50 - £100: £10.50

Orders over £100: £13.50

Rest of the world - 4-10 working days (delivery times vary, down to RoyalMail - our delivery service provider) 

Orders up to £50 - £10.25

Orders between £50 - £100: £12.50

Orders over £100: £15

Returns:

Dream Lashes Supplies is responsible for your parcel from the moment you made an order, until the moment the delivery status is "Delivered". If your parcel is not trackable, or seems to be lost on its way, we recommend waiting another 14 working days (if it's been more than 10 days since the parcel has been posted). Then we make a full refund or send another parcel free of charge. Due to issues of hygiene, Dream Lashes are unable to accept product returns if packaging has been opened. If you decide to return an unopened package, you can be credited with the purchase price, less any freight. We request you contact Dream Lashes within Seven (7) Days of receipt of goods to arrange any returns. If your product is faulty or damaged, we'll either ask you to keep it or return to us and you'll be fully refunded (incl. shipping fee). Please contact us to discuss your particular case. Lash adhesive needs to sent back within 7 days of your return arrangement with us.

 

Exchange:

If you bought a product by mistake (wrong size etc..) please return it to us and we'll refund purchase price only. If you ask for exchanging a product for a different one (different size etc..), we'll post it to you, but you'll be asked to cover postage costs.

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